Shipping and Delivery Policy
At AfriCaP, we are committed to delivering your products in a timely and secure manner.
1. Shipping Timelines:
- Processing Time: Orders are processed within 1-2 business days after payment confirmation.
- Delivery Time:
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 1-3 business days (available at an additional cost).
2. Shipping Charges:
- Shipping charges depend on the delivery location and will be displayed at checkout.
- Free shipping is available for orders above a certain amount, as specified on the Site.
3. Delivery Areas:
- We currently deliver across Africa.
- For international shipping inquiries, contact us at info@africancatholicpress.com.
4. Order Tracking:
Once your order is shipped, you will receive an email with tracking details.
5. Delivery Issues:
- Incorrect Address: Ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses.
- Delayed Delivery: If your order has not arrived within the estimated timeframe, contact us for assistance.
6. Undeliverable Packages:
In case of undelivered packages due to customer unavailability or incorrect address, re-shipping charges may apply.
For more details, reach us at info@africancatholicpress.com.
Cancellation and Refund Policy
At AfriCaP, we strive to ensure customer satisfaction. Please review our cancellation and refund policy:
1. Cancellation Policy
a. Order Cancellation by Customer:
- You can cancel your order within 24 hours of placing it by contacting us at info@africancatholicpress.com.
- Once the order is shipped, cancellation requests will not be accepted.
b. Order Cancellation by AfriCaP:
We reserve the right to cancel orders under certain circumstances, such as:
- Unavailability of products.
- Payment issues or fraudulent activity.
In such cases, the full amount will be refunded to your original payment method.
2. Refund Policy
a. Refunds are applicable under the following conditions:
- Order Cancellation: If the order is cancelled within the allowable timeframe, a full refund will be issued.
- Product Returns: Refunds are processed after the returned product passes our quality checks.
- Refunds will be credited to your original payment method within 7-14 business days of approval.
b. Non-Refundable Items:
- Products that are damaged, used, or do not meet our return criteria.
- Digital downloads or items marked as “final sale.”
3. How to Initiate a Refund:
Contact us at info@africancatholicpress.com with your order details and reason for cancellation or refund.
